You can contact us at HOLOS PERFORMANCE LTD at 20-22 Wenlock Road, London, England, N1 7GU.
The General Data Protection Regulations, (GDPR), apply to companies that are based in the EU and global companies that process personal data about individuals who are based in the EU. At HOLOS PERFORMANCE LTD, we shall ensure that we do not just observe the requirements of the GDPR for those Users based in the EU, but that we adopt the GDPR principles of transparency, control and accountability for all our users across the globe.
The GDPR gives our Users certain rights when using our Services, which include the right to:
We promise we will always:
You will always:
We will collect personal information when you provide it to us, and only to the extent necessary to provide the product or service you requested or to carry out our internal administrative operations.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what Sites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
Additionally, when you subscribe to us, contact us or create an account on our Site, we collect certain information from you, including your name, email address, birthday etc. We refer to this information as “Contact Information”.
We collect your Personal Data in a number of ways and for various purposes, including:
We collect Personal Data when you use or interact with our Services, including when you register for a Holos Performance account, purchase a Subscription (including the processing of payment). This Personal Data may include name, photo, username and password, email address, date of birth, gender, payment information and general location data. This falls under Processing your personal data: Necessary for the Performance of a Contract.
We collect Personal Data when you communicate with us or sign up to receive promotional materials or information (“Messages”) via email and push notifications.
If you consent to receive Messages, we may use your Personal Data and other information to communicate with you about the Holos Performance Services you have purchased or used; provide you with promotional messages and personalised advertising; to notify you of other features, and other promotions (“Promotions”); to notify you of Services we think may be of interest to you; and, for other marketing purposes.
We may use your Personal Data to respond to and address your requests for technical support, questions or complaints about the Services, or any other communication you initiate. This includes accessing your account to address technical support requests.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Where we process your personal data by relying on your consent to do so, we shall ensure that such consent is:
The processing of your personal data by HOLOS PERFORMANCE LTD or a third party may be undertaken if we have a legitimate interest to do so. In our case this includes:
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
We share information within HOLOS PERFORMANCE LTD.
We share your Personal Information with service providers to help us use your Personal Information, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt-out of targeted advertising by using the links below:
Finally, we don’t and won’t sell your personal information. We may also share your Personal Information to comply with applicable laws and regulations.
You agree that we have the right to share your personal information with:
The majority of our internal cloud services use industry-standard TLS (Transport Layer Security) and have up-to-date security measures and protocols.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or via email; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Anyone also has the right to request deletion of all their personal data a business holds, or modification of their data if it’s inaccurate or incomplete. GDPR requires the permanent removal or modification of any personal data. If you’d like your data permanently deleted or modified you can request to do so by emailing firstname.lastname@example.org, we will respond to your request within 30 days.
Your personal data shall not be kept for longer than is necessary, although it is not possible for us to always specify in advance how long this may be for. We may have to continue to store and process your data and also contact you directly relating to the completion of that service if it is necessary for our compliance with certain legal obligations.
If you request your data to be deleted and you fall into this category, we will let you know:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. We will never disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Our Website may, from time to time, contain links to and from the Website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act and you can request access to the personal data we hold on you and verify the lawfulness of the processing.
You can request access to your personal data we hold by emailing firstname.lastname@example.org. We will respond to your request within 30 days and any data will be provided in a machine-readable format.
HOLOS PERFORMANCE LTD, June 2022